Refund policy
Returns and Refunds Policy — Cards Galore
We want you to be confident when ordering from Cards Galore. If something is not right, please contact us so we can help.
Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery.
To qualify, the product must be:
- Unused and in its original condition
- Unopened and in its original packaging
- Complete with all included parts and accessories
- Accompanied by proof of purchase, such as an order number or receipt
Sale and clearance products are covered by the same 30-day policy when they meet these conditions.
These requirements apply to change-of-mind returns only. They do not limit any rights or remedies available under the New Zealand Consumer Guarantees Act.
Items Not Eligible for Change-of-Mind Returns
We cannot accept a change-of-mind return where:
- The product has been opened or used
- The product is incomplete or is not in its original condition
- The product has been damaged after delivery through misuse, alteration or improper handling
- More than 30 days have passed since delivery
These exclusions do not apply where a product is faulty, damaged on arrival, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.
Exchanges
Exchanges are accepted within 30 days of delivery for eligible new and unused products, subject to stock availability.
Email cnmgalore@gmail.com with your order number and the item you wish to exchange. Any price difference will be confirmed before the exchange is completed.
Returning an Item
Returns are accepted by mail only. We do not offer in-store or drop-off returns.
Before returning an item, email cnmgalore@gmail.com with:
- Your order number
- The product being returned
- The reason for the return
- Photographs if the product is damaged, faulty or incorrect
Wait for return approval and mailing instructions before sending the product. Unauthorised returns may be delayed or returned to the sender.
Customers are responsible for arranging the return label and using secure, tracked delivery.
For change-of-mind returns, the customer is responsible for the return shipping cost. If a product is confirmed as faulty, damaged on arrival or incorrectly supplied, Cards Galore will reimburse reasonable return shipping costs.
Cards Galore is not responsible for return parcels lost or damaged because they were inadequately packaged or sent without appropriate tracking.
Damaged, Faulty or Incorrect Products
Contact us as soon as possible if a product arrives damaged, faulty or incorrect, preferably within 7 days of delivery. Include your order number and clear photographs where possible.
The seven-day notification request helps us investigate delivery issues promptly but does not limit your rights under the New Zealand Consumer Guarantees Act.
Where applicable, Cards Galore will provide an appropriate remedy, which may include repair, replacement or refund.
Refunds
Once a return has been received, inspected and approved, the refund will be processed to the original payment method within 5 days.
Original shipping charges are non-refundable for change-of-mind returns. Where the return results from a Cards Galore error, faulty product or product damaged on arrival, applicable reasonable shipping costs will be covered.
No restocking fee applies to approved returns.
Contact Us
To request a return, exchange or refund, contact:
Email: cnmgalore@gmail.com Phone: 022 636 9701
Do not send an item until Cards Galore has approved the return and provided the correct mailing instructions.